Hello, I placed an order less than two months ago. And I kept my amazing products from Rudy berry in very good condition and I treat my makeup (lip liner stains, and freckle pen) with the utmost care. However, about a week ago I noticed the cap on my freckle pen was broken even though I keep it in safe places. This deeply disappointed me, and customer service hasn’t gotten back to my email I sent over a week ago. Is there anything I can do?