Lip pencil

Hello to everyone!!!! ElsaI got your lip pencil and blush, was so excited and absolutely love love the blush and regret not ordering another one!!!!

However I have problem with lip pencil, I keep going back to your videos and can see that you have so much product coming out of it, and in mine no matter how much I press nothing comes out unless I really scratch my lips with it. Please let me know if it is the way it supposed to be, or maybe it is defected